Lash Envy Beauty – FAQ
Frequently Asked Questions
Below are some of the questions that we’re asked on a regular basis. Please check the list below to see if your question is there, if not, place contact us via email (firstname.lastname@example.org) and we’ll be glad to assist you with your query!
Q. How long do orders take to arrive?
A. Our 1st Class delivery typically takes 1-3 working days (after the day of dispatch). If your order has not arrived within five working days however, please contact us so that we can assist you further.
Our 2nd Class delivery typically takes 2-5 working days (after the day of dispatch)
Our international delivery services typically take up to 15 working days. Delivery times for international couriers may vary, please see our delivery page for approximate time frames.
Q. How do I use my lashes / lash accessories?
A. Please read our ‘Lash Info’ page which can be found via our drop down menu on our website for information, tips and tricks.
Q. How can I contact you?
You can email us at email@example.com
Q. What are your opening hours?
A. We’re open from 9AM until 9PM Monday to Sunday.
Q. How can I order?
A. We accept orders via our website.
Q.How does the order process work?
A. Simply browse our website and add any products you’d like to purchase to your basket. Once you’ve finished browsing click on your cart then click “checkout”. You should then follow the on-screen instructions and enter information requested such as your postal address.
Q. What payment methods do you accept?
A. For our UK customers we accept a range of payment methods including all major credit and debit cards, Apple Pay and PayPal. Our international customers have a number of payment methods available, the exact payment methods available to you will depend on your location.
Q. When will my order be posted?
A. If you order before 3PM Monday to Saturday, your order will be posted the same day. If you order after 3PM Monday to Saturday, your order will be posted on the next working day. Payment for your order must be cleared before 3PM otherwise your order will not be posted same day. Any orders placed on Sunday will be posted Monday morning.
Q. Where do you post to?
A. We post to customers across the UK and Europe. UK customers receive FREE FIRST CLASS POSTAGE on orders over £40. We also ship to most countries outside of the EU, for more information about our international shipping options and delivery time frames, please see our Delivery Page.
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